Booking Policies

BOOKING TERMS & CONDITIONS


Pre-payment is required in full at the time of booking and will be charged to the nominated credit card. Refunds will not be given for cancellations made within 7 days of arrival. Bookings cancelled with a minimum of 7 days notice will receive a full refund, except for bookings cancelled during the peak Christmas holiday period (25 December to 31 January) which will require a minimum of 30 days notice. 

T&Cs may vary depending on selected package or retreat, please see individual packages and retreats for further T&Cs. 

DAMAGES

All of our guest suites and apartments have been individually curated. During your stay with us, we kindly ask that you please take care of all guest suite and apartment fixtures, fittings and contents.

In the event of any contents being broken or damaged during your stay, the cost of replacing or repairing such breakages or damages will be charged to your credit card. If excessive cleaning time is required to return the suite or apartment to our standards, an additional cleaning fee will be charged. 

 
OUR COMMITMENT TO SAFETY

Our priority is to provide a safe and clean environment for our guests and staff. We want you to feel at ease knowing that we are taking all measures to ensure your safety, wellness and comfort when you visit Great Ocean Road Resort. 


We are following all guidelines put in place by the Australian Government and World Health Organisation in relation to Covid 19. In addition, we have implemented hand sanitiser stations and have increased the cleaning of surfaces in high-touch areas. 

Need to get in touch? Feel free to contact us.